Terms and conditions
GENERAL TERMS AND CONDITIONS FOR SERVICE CONTRACTS
1. General rules
To purchase services online, you must fill in all the requested fields and accept these General Terms and Conditions. By doing so, you expressly, fully, and unreservedly agree to all the policies established in the version published by Girona Experience, which will be binding for both parties. Purchases can be made in Catalan, Spanish, and English. Girona Experience ensures that all products and services offered comply with legal requirements, quality guarantees, and, if necessary, the corresponding insurance coverage.
The system will issue a payment receipt with all the details of the purchased services and the total price. All transactions will be conducted through secure payment platforms, with full confidentiality of your data. Accepted credit cards include Visa, MasterCard, and American Express. Once the payment is validated, the transaction will be completed, and you will receive a confirmation email with the details of the transaction.
2. Payment type
For online purchases, 100% of the service price must be paid. All prices and payments include taxes and fees. The proof of purchase is valid only for the date on which the reservation was made.
3. Cancellations and Modifications
Cancellation Policy
- Cancellations made at least 24 hours before the scheduled start time: The amount paid will be fully refunded, minus any non-refundable costs incurred by Girona Experience in advance in order to provide the service, such as entrance tickets, reservations, or other pre-paid services.
- Cancellations made less than 24 hours before the scheduled start time: A cancellation fee of 100% of the total service price will apply, and no refund will be issued.
Exception to the Cancellation Policy
For private tour bookings and bookings involving multiple tours or services made by the same individual or agency, cancellations must be notified to Girona Experience by email at least 72 hours before the scheduled date of the service in order to qualify for a full refund.
Any non-refundable costs that Girona Experience has already incurred in advance, such as entrance tickets, reservations, or other pre-paid services, will be deducted from the refund.
No-Show Policy
Clients who do not arrive at the agreed meeting point by the scheduled departure time stated on their booking confirmation will be considered a no-show and will forfeit 100% of the service price.
Any changes to an existing reservation must be requested through our Customer Service Center:
Phone: +34 646 27 43 07
Email: info@gironaexperience.es
Girona Experience Liability
Girona Experience is not responsible for:
- The cancellation or modification of any service or program by the service provider or promoter.
- Cancellations or changes resulting from force majeure or circumstances beyond our reasonable control.
4. Purchase Procedure
Once the client has chosen the products or services, click the "Pay" button and complete the form with your details. From this moment, the client will be considered a customer of Girona Experience and is deemed to accept all the general terms and conditions of service purchase. To complete the purchase, the client must provide credit card details to the bank so that the payment is processed securely. All transactions are conducted through secure payment platforms, ensuring full confidentiality of your data.
Privacy Policy
Through this notice, Girona Experience (hereinafter "THE COMPANY") informs users of its website www.gironaexperience.es about its policy for protecting personal data (hereinafter "Personal Data") so that users may freely and voluntarily provide THE COMPANY with the requested Personal Data through the contact form.
THE COMPANY reserves the right to modify this privacy policy to adapt to legislative changes and industry practices. Personal Data will be processed automatically and stored in files owned and managed by THE COMPANY. Collection and processing of Personal Data, carried out by THE COMPANY or on its behalf, aim to maintain any contractual relationship the client may have with THE COMPANY, manage, administer, provide, expand, and improve THE COMPANY’s services, tailor them to client preferences, and send, via traditional or electronic means, commercial information about current and future services offered by THE COMPANY.
THE COMPANY will not transfer Personal Data to third parties without prior and explicit consent. THE COMPANY or, as the case may be, third parties processing Personal Data on its behalf, have adopted legally required security measures. However, users should be aware that Internet security measures are not infallible. Users have recognized rights of access, cancellation, correction, and objection, which may be exercised by contacting THE COMPANY at info@gironaexperience.es
